FAQ

Frequently Asked Questions: The TUM Delivery Experience

1. How does TUM differ from a standard supermarket delivery service?

We bridge the gap between the convenience of online shopping and the quality of a Farmers Market. Unlike large chains, every item in our inventory is hand-picked from specific local partners we’ve known for years. We don’t just ‘pick an item off a shelf’; we source from growers and suppliers who prioritise flavour and freshness over mass production.

2. Can I shop according to my specific dietary requirements?

Yes. One of our most popular features is the ability to Shop by Diet. Whether you are following a Keto, Paleo, Gluten-Free, or Dairy-Free lifestyle, our website filters the heavy lifting for you. This saves you the time usually spent reading fine-print labels in a physical aisle, ensuring your pantry stays aligned with your health goals.

3. Does TUM deliver nationwide across New Zealand?

Yes. TUM offers next working day local delivery in its Auckland delivery area, from Pukekohe to Orewa, for orders placed before 8:00pm. We do not deliver on weekends. Orders placed on Friday or over the weekend are delivered on the next working day. Enter your address at checkout to confirm local delivery availability. For other eligible mainland New Zealand addresses, orders are sent by courier and typically arrive within 1–3 days, depending on the courier. We do not deliver to PO Boxes or offshore islands.

4. How does the “Set and Forget” subscription service work?

Our subscription model is designed to give you your time back. You can curate a basket of your “must-have” essentials and schedule them for regular delivery. This “set and forget” approach eliminates the weekly mental load of grocery planning. Plus, as a secondary benefit, subscribers enjoy a 5% discount on our curated boxes.

5. Are your fruits and vegetables available pre-prepared?

To help you save time in the kitchen, we offer a selection of Fresh Prepared Vegetables and Fruit. These items are peeled, diced, or shredded by our team, allowing you to move straight to cooking. While this is a signature point of difference, it is just one part of our wider range of whole foods and pantry staples.

6. How does shopping with TUM help me save on household costs?

Using TUM saves you money in two ways: direct costs and hidden costs. Firstly, our lean supply chain from local partners allows us to keep prices competitive. Secondly, by delivering to you, we eliminate your petrol costs and vehicle wear-and-tear. When you stop “nipping to the shop,” you also significantly reduce expensive impulse purchases.

7. Who are the “Local Partners” mentioned on your site?

Our partners are New Zealand growers, farmers, and artisanal suppliers who share our commitment to quality. Based on our history with the Takapuna and Britomart markets, we have hand-picked these suppliers because they represent the best of NZ produce. When you shop with us, you are directly supporting the local food economy.

8. Is there a minimum order, and how do I get free delivery?

There is no minimum order. Auckland local delivery costs $10 on orders under $70 and is free on orders of $70 or more. For other eligible mainland New Zealand courier orders, any delivery charge is shown at checkout. Enter your address at checkout to see the available delivery options.

9. Can I pause or change my subscription if I’m away?

Flexibility is at the heart of TUM. You have full control over your account to pause, skip, or modify your subscription at any time. We understand that life happens—whether it’s a holiday or a change in dietary needs—and our platform is built to adapt to your schedule, not the other way around.

10. How secure is the TUM checkout and personal data handling?

We utilise bank-grade encryption to ensure every transaction is 100% secure. As a New Zealand-owned and operated business, we treat your data with the same respect we treat your produce. You can shop with total confidence that your information is protected and your delivery is in expert hands.